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Server administration

OS supported are FreeBSD, CentOS, Fedora, Ubuntu, Debian and Gentoo. PHP, MySQL, PosgreSQL distributives and other software are also supported.

There are following service packages at your service:

1. Unmanaged

  • Initial setup for server, OS installation(1) and default software(2).
  • Setup and configuration of control panel for server administration (mail, DNS, billing, tickets).
  • Remote control via KVM\IPMI(3) and APC reboot.
  • Non-stop monitoring (ping, uptime, LA)(4).

2. Standart

  • Initial server setup, OS installation(1) and default software(2).
  • Setup and configuration of control panel for server administration (mail, domains, cron, backup, ftp/ssh account, tickets).
  • Remote control via KVM\IPMI(3) and APC reboot.
  • Non-stop monitoring (ping, uptime, LA, apachemon, IM).(4).
  • Technical support time included up to 2 hours/month(5).
  • Automated backup for databases and domains up to 100GB(6).

3. Advanced

  • Initial setup of FreeBSD/CentOS/etc OS (1). Installation and setup of default and additional software(2).
  • Setup and configuration of control panel for server administration (mail, domains, cron, backup, ftp/ssh account, tickets).
  • Remote control via KVM\IPMI(3) and APC reboot.
  • Non-stop monitoring (ping, uptime, LA, apachemon, IM, traffdown, feedback)(4).
  • Monthly audit of server and projects.
  • Technical support time included up to 5 hours/month(5).
  • Automated backup for databases and domains up to 100GB(6).

(1)Our control panel is optimized for such operating systems as FreeBSD, CentOS, Fedora, Ubuntu, Debian, Gentoo. Working with other operating systems (such as Solaris) is possible in a restricted mode (DNS records, mail, tickets, billing).

(2)The list of default software includes: MySQL, PHP, apache2, nginx. If your current package management involves operating additional software, operating will be made at the expense of time, that is included in your management package.

If your current management package does not include operating third-party software, or you have exceeded the total batch time, the track of the cost of such operation will be carried out according to the price list posted below.

(3)For the client, who rent our servers, we provide KVM\IPMI access on demand.

(4)Monitoring system consist of:

External monitoring:

  • ping – ping the server every minute
  • uptime – An automatic calculation of time, during which server is working without reboot.
  • apachemon – monitoring of apache, nginx, etc responsiveness.
  • traffdown – monitoring of the level of traffic and automatic notification of its surges.

Internal monitoring:

  • LA – load average – overall assessment of the server load.
  • IM – global internal monitoring system that monitors CPU, RAM, HDD load, system downtime, temperature. Also the system tracks processes running, freezes and crashes. Stuck or down processes are being automatically restarted. User has the opportunity to fine-tune automatic notification on any of those parameters.

    Our support team monitors the servers 24/7, provides quick solving of the problems and notification via mail, tickets, Skype, ICQ or cellphone in case of critical failures.

(5)Administration time, that is included in the package is not tied to a specific server and applies to all of your servers. If you have two servers, one of which got Standart package, and another got Advanced, then the total time of 6.5 hours/month you can spend in any manner on any of the servers in your sole discretion. After the exhaustion of the total batch time, as well as in case of operations not included in your current management package, further cost of the administration will be considered at the rate of $50 per hour.

(6)Administration package and backups volume is tied to a specific server. If you have multiple servers - you can order individual administration package for each. The cost of backups volume, that exceeds that volume included in the package considered at rate of $0.01perGB / month in USA and €0.01perGB / month in Europe.

Brief description of administration and technical support services:

  • Server load analysis - from 30 min.
  • Analysis and optimization of SQL-queries - from 30 min.
  • Web/ftp server logs analysis (protection from hotlinking, attacks, password guessing) - from 30 min.
  • Server audit for optimal load - from 1 hour.
  • Basic software installation or configuration (memcache, ffmpeg, mplayer etc.) - from 15 min.
  • Domains and databases recovering from backups - form 15 min.
  • Installation of any module on the web server (apache2, nginx) - from 15 min.
  • Changing of the volume limition, cleaning mailboxes - from 15 min.
  • Copying or transfering content and databases - from 15 min.
  • Smaller tasks (creating symlinks, counting files in directories, free space review, licensing for Superuser, etc.) - from 15 min.
  • Creating .htaccess or other rewrites - from 15 min.
  • Creating shell scripts for the clients - from 30 min.
  • Setting CDN between servers (GeoIP CDN, DNS based CDN) - from 1 hour.
  • Firewall setup on request (for example, to block access to the site from specific IP) - from 15 min.
  • Setting up automatic data synchronization between servers - from 15 min.
  • Setting up a custom monitoring system (htmlmon, zabbix, etc.) - from 1 hour.
  • Setting custom backups - from 1 hour.
  • Setting up database server (mysql) - from 15 min.
  • Configuration of anti-ddos - from 1 hour.
  • Server OS updating (for example, from freebsd 7.x to 8.x) - from 30 min.
  • Software updating (ffmpeg, mplayer, memcache, svn, etc) - from 15 min.
  • Cleaning the server from viruses, hacking impacts, search for web-shell/rootkit etc. - from 1 hour.
  • Static content ransfering from apache to nginx - from 15 min.
  • OS resetup (fro example, changing freebsd to linux) - from 30 min.
  • Search for causes of scripts\domains inoperability - from 30 min.
  • Assistance in creating or optimisation of crones - from 30 min.
  • Installing and configuring of the VPN\proxy, mpd, openvpn, squid, socks, etc - from 30 min.
  • Installing any modules in php/perl - from 15 min.
  • Installing script that the clients can do themselves, but do not want to, for some reason - from 30 min.
  • Installing Jabber - from 30 min.
Contact sales representatives

Contact us for more information and setting up the management service.

skype Skype: ah.fiery

ICQ ICQ: 696707760

skype Skype: ah_vivaldis

ICQ ICQ: 267567956

E-mail E-mail: contact.sales@advancedhosters.com